WHY SHOULD I BOOK A FAMILY PHOTO SHOOT WITH KISSCHASEY?

Our photoshoots are a celebration of love. It is an opportunity to be in the moment with your loved ones. Enjoy a couple of hours where all that matters is enjoying each other’s company.

Kisschasey images are windows back in time. You’ll look at that image on the wall and immediately remember how you felt when you first fell in love or when your children were small and did the cutest things!

Each shoot is custom designed, so your family photos will be unique and personal

Our photoshoots are relaxed (but fast-paced), fun, and freeing. Don’t expect any stiff, awkward or unnatural poses. Images are real, spontaneous, and fresh.

You will have a great time!

HOW LONG DOES THE PHOTO SHOOT TAKE?

Sessions generally last 1 to 2 hours.  Sometimes we are all done after 45 minutes and get great results. Sometimes everyone is having so much fun that it can go on for several hours. It depends how everyone is feeling on the day! Special wedding packages will provider a photographer for 6 hours or more, to capture the entire story of your day.

WHAT IF MY CHILD IS SICK ON THE DAY OF THE SHOOT?

If someone is sick, we may reschedule. We always reschedule newborn photo shoots if the photographer is ill. For other sessions, rescheduling will be on a case by case basis.

WHAT IF THE WEATHER IS NOT SO AWESOME ON THE DAY?

A little bit of overcast sky is a beautiful and very flattering light, but a downpour, really dark dreary light or howling gales do not generally result in the best images. Unless you love the idea of a fun and funky colourful umbrellas, gumboots, splashing in rain puddles styled session… which could be heaps of fun!  It’s up to you. If there is a chance of rain in the forecast, we’ll notify you a day or two before the photo shoot to reschedule.

HOW LONG BEFORE MY IMAGE GALLERY IS READY?

About two weeks after the shoot, I will email you a link to your private online gallery with instructions for how to order your family images

HOW LONG DO I HAVE TO CHOOSE MY IMAGES?

The gallery is live for FOUR days and your order needs to be placed by the end of that time period.

HOW MANY IMAGES DO I HAVE TO CHOOSE FROM?

Usually around 30 to 40 images

WHEN AND HOW DO I PLACE MY ORDER?

The gallery is live for FOUR days and the order is placed by the end of that time period. We can help you decide where your images could be displayed beautifully in your home with ordering assistance via email or over the phone. Some clients send snapshots of their walls/rooms so we can mock up wall gallery options! Your order can them be sent to me via email or over the phone – whichever you prefer!


SOME PHOTOGRAPHERS KEEP THE NEGATIVES – DO YOU SELL DIGITAL HIGH RESOLUTION “NEGATIVES”?

Yes, digital collections start at $895 which includes 10 digital files + 5 x 7 prints of those images + one framed wall print. These are then yours to keep and use as you wish. Please contact me for a full price list.

HOW AND WHEN DO I PAY?

Payment is due when you place your order. My clients usually prefer to pay by direct bank deposit or credit card.  Payment in instalments is available on request.

IS IT POSSIBLE TO PAY IN INSTALLMENTS?

Yes, payment plans are available

WHAT IF I’M UNHAPPY WITH MY FAMILY PHOTOS

Kisschasey runs on referrals from previous clients, so we make sure each family is thrilled with the images we have created for them. This is backed up by an ABSOLUTE SATISFACTION MONEY BACK GUARANTEE. If you are not happy with the images, we will either redo your shoot, or refund your money, whichever you prefer.

HOW LONG DO YOU KEEP THE DIGITAL FILES?

Images will be kept on file for SIX months after session date before they are deleted permanently. We can keep the files longer for you at a cost of $50 per six months, to be arranged in advance.

IS THERE A MINIMUM SPEND?

No, after your session fee there is no minimum spend for your initial order. Clients generally choose to spend between $500 and $3000 on prints & digital files from their session. Orders made after the initial order, say 3 or 4 months after the photo shoot, do require a minimum spend of $100.

HOW LONG DOES MY ORDER TAKE TO BE DELIVERED?

Once you have selected and paid, your order is processed and sent to our preferred local lab and framers. Orders can take from two to six weeks to complete (depending on the products selected) and can be collected from our office in Minnamurra (NSW 2533) or mailed to your home or work address (plus $10 postage and packaging fee).

CAN I ORDER PRINTS LATER ON?

Images will be kept on file for  SIX months after session date before they are deleted permanently unless specifically requested to keep them on file (+$50 storage fee per 6 months). You may order extra prints any time during this SIX months however there is a $100 minimum spend for additional orders.

WHAT IF MY MUM OR OTHER FAMILY MEMBERS WISH TO ORDER IMAGES FROM OUR SESSION?

Your online gallery is there to share with your family and friends and they are free to contact Kisschasey to place an order.